TRACY'S Tunes

Welcome to  Our Site!

111 Lebanon Avenue 
Colchester, Ct  06415 

(860) 537-6619 
sales@tracystunes.com 

FAQs

FAQ's

Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?


Shopping FAQs

Which credit cards do you accept?
We accept paypal. Back to Top

Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Personalized items, opened personal care items, opened packages of reeds, domestic or computer software items, pierced earrings and special order merchandise are not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed. Back to Top

What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top

 

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via USPS is 5-10 days, and promotional items should ship in 4-7 days. Large items such as instruments are shipped via common carrier (trucking company) or USPS and may take up to 21-28 days to arrive. Back to Top

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via USPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order.  Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Most products are shipped via USPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. Back to Top

Here are some answers to the most frequently asked questions about music lessons.

At what age is it best to start music lessons?

The answer really depends on the instrument of choice. For piano or violin, we will start people at age six or older. It is possable to start younger on these instruments, and we would suggest a Suzuki Method class.

For guitar and percussion, and voice, we recommend starting at about age 8. At this age, they are mature enough to handle the care of these instruments, and the voice has matured enough.

For all other instruments, we recommend waiting until the fourth grade. This is when they are generally big and strong enough to play the instrument comfortably. If they made any of these instruments small enough to be handled by someone younger, it could be appropriate to start slightly earlier.

Also, you are never too old to begin. Many of our adult students get much pleasure from learning a new instrument.

However, they do not, so we must wait until approximately age 10.


What instrument is best for my child?

The answer depends on a few factors. First, you must consider the age of your child (Please see the first question).

Then, you must also consider what instrument your child wants to play. It is very important that your child likes the sound of the instrument he or she will be learning. Let's face it - if a particular instrument sounds unpleasant to your child, he or she is not going to want to play and practice. A good way to expose your child to different instruments is to go to band concerts at your local schools. These are usually free or minimal admission. Or, you can take him or her to professional concerts such as the Hartford Symphony, etc.

Last, you must consider the physical size and strength of your child. If your child is a little smaller than average, you don't want to start him or her on a large instrument like the tuba or string bass. If your child insists on one of these instruments, you could make a deal. If he or she tries a smaller (yet similar) instrument and sticks with it for a specified period of time, (until he or she is big enough) then he or she can play the larger one.

One more piece of advice - you know your child better than anyone else. Don't let anyone talk you or your child into anything you are not comfortable with.

How do I find a suitable teacher?

Talk to your local school's band director and local music stores for credible teachers in your area. You should also talk to other parents and friends who take music lessons. Once you gather a list of names and numbers, set up a time to meet with each of these teachers in a public place or the studio. Some teachers may charge for this and others may not. If the teacher doesn't seem interested in meeting you and just wants to sign your child up for lessons, this should be a warning to you. Here are some questions to ask. Do you have a degree in music? From what school? What is your principal instrument? What ensembles, bands, orchestras have you played with? Are you currently playing with a group? How long have you been teaching? How much practice time would be required? Do we need to purchase books? What would you do if my child starts to lose interest? If there is ANYTHING you or your child is not comfortable with about the teacher, try to find another one.


What instrument is easiest to learn?

There is no instrument that is easier to learn. Each instrument has something that makes it a bit of a struggle.


Should I force my child to take lessons?

Absolutely not. Although there are many benefits to music lessons, a child should not be forced into it. Music should be fun. If your child simply is not enjoying the lessons any more, you should talk to the teacher. If nothing is done about it, consider finding another teacher. If that still doesn't work, consider finding another activity for your child.

* Packaging may vary as manufacturers change the artwork periodically.

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