Tracy’s Tunes Store Policy

As we strive at Tracy’s Tunes to provide our customers and students with quality services, please take a few moments to read our store’s policy regarding payment and cancellations.

PAYMENT

Payment for lessons is requested on a monthly basis. The lessons are $30.00 for each half-hour.  There will be no refunds or credits given for absenteeism. You may enroll in person at our store, or online at www.tracystunes.com.
For example:

4 lessons per month = $120.00

5 lessons per month = $150.00

Please note that payment for the upcoming month is due the last week of the current month to reserve your lesson day and time. For example: October’s payment is due the last week of September.

It is your responsibility to make payments to the studio in a timely fashion, even if the lesson is missed on the payment due date.  Make checks payable to your teacher.  You may make your payments in person at the front desk of our store, or online, or send to the address above.

Please make all payments, schedule changes, and reschedules through the front desk or online.  Payments, schedule changes, and reschedules done through the teacher only cannot be processed properly, and therefore cannot be guaranteed through Tracy’s Tunes.

CANCELLATIONS

If you must cancel a lesson, please contact the studio at 537-6619, or tell us at the front desk.

No credit or refund shall be given for a missed lesson.  Please remember that your payment is guaranteeing that your teacher is reserving a time-slot exclusively for you, and his/her time must be compensated for regardless of whether a lesson is given.  Every attempt, however, will be made to reschedule the missed lesson if possible and if more than 24 hours notice has been given.  There is a $5.00 fee for rescheduled lessons payable upon arrival.  Please be punctual for lessons.  If you’re going to be late, please call.  Your teacher will only wait 15 minutes for you.

If the store is closed due to inclement weather or a holiday, or your teacher is not available (i.e.: illness, etc.) your account will be credited, or you will be offered a makeup lesson.  If you are unsure of weather conditions and have not been notified, please contact Tracy’s Tunes at 537-6619.  You will be notified when you make your payment about upcoming holidays and other foreseeable store closings.